---
title: "Am I eligible for a refund?"
updated: 2025-12-10
---

# Am I eligible for a refund?

New beehiiv accounts have [access to select paid features](https://www.beehiiv.com/support/article/22101553752471-what-s-available-during-a-free-trial) during the initial 14-day trial, helping you find the best fit for your needs. All sales are final upon subscription, in accordance with our [Terms of Use](https://www.beehiiv.com/tou).

Please be aware that we cannot process refunds in the following scenarios:

-   Non-usage of the platform.
-   Failure to cancel your account before the next billing cycle.
-   Lack of features or functionality on your subscribed plan.
-   Purchases made in error.
-   Exceptional circumstances beyond beehiiv's control.
-   Violations of our [Terms of Use](https://www.beehiiv.com/tou).

Should your circumstances not align with the above scenarios, log in to your account and visit the [Help page](https://app.beehiiv.com/help) from the top navigation bar. There, you’ll find resources such as our chatbot Buzz, and the option to submit a support ticket based on your plan. Please note that submitting a ticket does not guarantee an exception or a refund.