---
title: "Managing digital product orders in beehiiv"
updated: 2026-03-13
---

# Managing digital product orders in beehiiv

> **Notice**
>
> Available to users on [paid beehiiv plans](https://www.beehiiv.com/pricing) for publications using the [Website Builder](https://www.beehiiv.com/support/category/21554103469847-account-settings#29729771566743-new-website-builder). As functionality evolves based on customer feedback, some details shown here may differ slightly from what you see in-app.

Once you’ve [started offering digital products](https://www.beehiiv.com/support/article/36315392222615), beehiiv makes it easy to view, track, and manage every order from a single dashboard. From checking order statuses to resending purchase emails, you can handle most order-related tasks without leaving your account.

This article covers where to find your orders, what each order status means, how to manage orders as a seller, and how customers access their purchases.

If you are looking to issue [refunds, cancel orders, or reschedule coaching sessions, refer to this guide.](https://beehiivhelp.zendesk.com/hc/en-us/articles/38052008886935) 

---

## Where to find your orders

When someone purchases a digital product from your site, the workspace owner automatically receives an order confirmation email with a link to view the order details.

> **Note**
>
> This email confirmation is for verification purposes and can’t be disabled.

Click **View Order Details** in the email to open the order in your beehiiv account.  
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/36349624621847)

### Products order details 

Clicking the button in an order confirmation email opens the [**Orders page**](https://app.beehiiv.com/monetize/products/orders) in your beehiiv account (when logged in).   
  
You can also view the status of your orders at any time by going to **Monetize > Products >** [**Orders**](https://app.beehiiv.com/monetize/products/orders)**.**   
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/36349639282327)

The Orders page lists all digital product purchases in one place.

**Each order includes:**

-   **Order:** The unique order number for the purchase.
-   **Date:** When the purchase was made.
-   **Customer:** The buyer’s email address.
-   **Items:** The quantity of items ordered (currently limited to 1 per order).
-   **Amount:** Total purchase price.
-   **Payment Status:** Paid, Refunded, Partially refunded, or Free.
-   **Status:** Active or Canceled.
-   **Redemption Status:** Pending (not redeemed) or Redeemed.
-   **Name:** The name of the purchased product

You can also further drill into the order details by:

-   Filtering orders by **Pending** or **Redeemed.**
-   Sorting by **Newest**, **Oldest**, or **Product type.**

---

## Managing your orders

You can manage orders directly from the [**Orders page**](https://app.beehiiv.com/monetize/products/orders) or from an individual [subscriber’s profile](https://app.beehiiv.com/subscribers).  
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/36349639285143)

Each order includes additional actions accessible through the **3 dots menu** on the right (you may need to scroll horizontally).

**Product order actions include:**

-   **View invoice:** Opens the purchase invoice.
-   **Stripe dashboard:** Opens the transaction directly in your Stripe account.
-   **Refund:** Starts the refund process.
-   **Cancel:** Revokes access to the product for unredeemed orders.

Available actions will update automatically based on the order’s current status.

> **Tech Note**
>
> View invoice and Stripe dashboard actions are only available for paid product orders. Free product orders do not have an associated payment record or Stripe transaction.

---

### Viewing orders from a subscriber profile

To see order details from a [subscriber’s profile](https://www.beehiiv.com/support/article/25257855415191-key-features-of-the-subscriber-profile-dashboard).

1.  From the left panel, go to **Audience >** [**Subscribers**](https://app.beehiiv.com/subscribers).
2.  Click a **subscriber’s name** to open their profile. 
3.  Navigate to the **Subscriber overview** and click the **Orders tab**.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/36350606967575)
4.  From here, you’ll see the same order details and action options available on the Orders page.  
      
    You may need to scroll to the right to access the **3 dots menu** where you can view the invoice or go to your Stripe dashboard.   
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/36350606967959)

---

### How to resend the purchase email

If a buyer can’t locate their purchase email, you can simply click **Resend** next to the order to send it again.

![](https://beehiivhelp.zendesk.com/hc/article_attachments/36349624629783)
> **Tech Note**
>
> Once an order shows as **Redeemed**, the purchase link can’t be resent. However, buyers can still access their products anytime from their [subscriber center](https://www.beehiiv.com/support/article/23235404312727-how-subscribers-can-manage-their-subscriptions) under **Manage profile**.

---

## How customers redeem digital products

The buyer experience will be slightly different based on the type of product purchased. [For free digital products](http://beehiiv.com/support/article/39024852575767-using-free-digital-products-as-lead-magnets), the redemption experience differs based on whether the visitor is a new subscriber or an existing logged-in subscriber.

### Downloadable products or links

Customers receive access in multiple ways:  
  
**Instant access modal**: Upon purchase, buyers will be provided with a modal where they can access their digital product immediately.   
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041669527)

**Email** **with link**: Buyers are also sent an email with a link to their [subscriber center](https://beehiivhelp.zendesk.com/hc/en-us/articles/23235404312727), where they can access their purchases at any time by clicking on **Redeem your purchase**.   
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041672855)

> **Tech Note**
>
> If double opt-in is enabled for the publication, product access emails are still sent separately and regardless of opt-in status.

### Coaching/1:1 sessions

Access to coaching/1:1 sessions depends on your calendar setup:  
  
**Cal.com integration**: If you are using the cal.com native integration, buyers schedule during checkout and receive a confirmation email with a link to manage their booking.  
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041674391)

**Email confirmation**: Buyers will be sent an email confirming their booking, with a link to view and modify their booking in their subscriber center.   
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041677847)

**Third-party calendar links (e.g., Calendly):** Immediately upon purchase, buyers receive a modal with a link to schedule/redeem their session.  
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053026389143)

**Email with link**: Buyers may also be sent an email with a link to redeem and schedule their session; where they click on **Book Now** to schedule their booking.   
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041683863)

> **Tech Note**
>
> When using third-party calendar tools, scheduling changes are handled within that platform.

---

## How customers access their orders

Buyers can access all orders through their subscriber center.

After clicking the link in their purchase email, they can scroll to **Order history** to view details.

Buyers who purchased a file/download will have a **Download file** button to instantly download their purchase.   
  
  ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053026399383)

Buyers who purchased a coaching session will see their appointment details, including their video call link (when applicable), and have the option to modify their booking, if needed. 

![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041687831)

All purchases include options to [leave a review for their product or session](https://beehiivhelp.zendesk.com/hc/en-us/articles/37996891074071).

![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053041692183)

Buyers can also use the **View receipt** button to view and save a receipt of their purchase for their records. 

![](https://beehiivhelp.zendesk.com/hc/article_attachments/38053026406039)

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