---
title: "How to refund, cancel, or reschedule a digital product order"
updated: 2026-02-10
---

# How to refund, cancel, or reschedule a digital product order

> **Notice**
>
> This feature is available on [paid beehiiv plans](https://www.beehiiv.com/pricing) for publications using the [Website Builder](https://beehiivhelp.zendesk.com/hc/en-us/articles/29730433807767). As functionality evolves based on customer feedback, some details shown here may differ slightly from what you see in-app.

After you start [selling digital products,](https://beehiivhelp.zendesk.com/hc/en-us/articles/36315392222615) there may be times when you need to adjust or reverse an order. beehiiv provides tools to help you issue refunds, cancel access to a product, or handle changes to scheduled sessions when needed.

In this article, you’ll learn how to issue full or partial refunds, cancel an order, and reschedule coaching or 1:1 sessions. For broader guidance on viewing and managing orders, refer to: [Managing digital product orders in beehiiv](https://beehiivhelp.zendesk.com/hc/en-us/articles/36348686700183).

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## How to issue a full refund

You can issue a full refund for a digital product directly from the Orders page in your account.

1.  Access your digital product orders. Go to **Monetize >** [**Products**](https://app.beehiiv.com/monetize/products).  
     
2.  From the Product panel, open the [**Orders page**](https://app.beehiiv.com/monetize/products/orders), then click the **3 dots menu** next to the order and select **Refund**.  
     
3.  Review the order details in the confirmation window.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008876823)
4.  (Optional) Add a refund note. This note will be visible to the buyer in their order history.  
     
5.  Click **Refund order** to complete the refund.  
     
6.  Once processed, the order status will update to **Refunded** on the Orders page.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008877975)  
    Refunds typically take 5-10 business days to appear on the buyer’s statement.

> **Stripe Fee Note**
>
> Refunding any amount means the **Stripe processing fee is deducted from your earnings**, and the buyer receives a full refund. These Stripe processing fees were charged at the time of the original purchase.

If you need to refund only part of an order, follow the steps below.

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## How to offer a partial refund

Partial refunds must be issued directly inside **Stripe**.

1.  From your [**Orders page**](https://app.beehiiv.com/monetize/products/orders) in beehiiv, open the **3 dots menu** for the order and select **Stripe dashboard**.
2.  In Stripe, open the transaction and click **Refund**.
3.  Enter the **partial refund amount** and select **Refund**. 
4.  (Optional) Add a note, then confirm the refund. (For more detailed guidance, refer to [Stripe’s partial refund guide](https://support.stripe.com/questions/partially-refund-a-customer).)

Once the refund is processed, beehiiv will automatically update the order record.  
  
![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008879127)

Partial refunds take 5-10 business days to appear in the buyer's account.  
 

> **Stripe Fee Note**
>
> Refunding any amount means the **Stripe processing fee is deducted from your earnings**, and the buyer receives a full refund. These Stripe processing fees were charged at the time of the original purchase.

---

## Canceling an order

Canceling an order removes the buyer’s access to the digital product. This action is separate from issuing a refund — you can cancel an order, refund it, or do both.

To cancel an order:

1.  From your [**Orders page**](https://app.beehiiv.com/monetize/products/orders) in beehiiv, open the **3 dots menu** for the order and select **Cancel**.  
     
2.  Review the cancellation details in the confirmation popup.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008880023)
3.  Click **Cancel order** to confirm.  
     
4.  Once completed, the order status will update to **Canceled**.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008881047)  
    If an order has been both refunded and canceled, both statuses will appear on the order record.  
      
    ![](https://beehiivhelp.zendesk.com/hc/article_attachments/38052008881815)

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## Rescheduling a coaching or 1:1 session

If you need to reschedule a coaching or 1:1 session, you’ll need to coordinate directly with the buyer outside of beehiiv.

The buyer can select a new time by logging into their buyer or subscriber account and choosing **Manage Booking**.

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