How to set up complimentary access for your paid subscriptions

Complimentary access lets you grant a reader full access to a paid tier at no charge, for a set duration or for life. It is managed from the Offers tab through its own separate flow, independent of discount or trial offer creation. 

1. From the left panel, go to Subscriptions, then click on the Offers tab. 
2. In the Complimentary access section, click on + New offer.
   
   
3. Fill in the form:
   • Tier (required): Select the tier to grant access to.
   • Time Unit (required): Days, Months, Years, or Lifetime.
   • Duration (required): Enter a number. This field does not appear if Lifetime is selected.

4. Click on Create. The complimentary access offer will appear in the Complimentary Access section.
   
   
   
5. Once you click on Create, you’ll be presented with a list of subscribers to give access to. Check the subscribers you want to grant access to, then click on Grant access to subscribers. 
   
   
   
6. Or, if you don’t want to grant access right away, click on I’ll do it later and follow the below instructions when you’re ready. 
   
   
   

1. From the left panel, go to Subscribers. Search for or navigate to the subscriber, then click their name to open their profile.
   
   
   
2. Click the down arrow next to Unsubscribe in the top right and select Complimentary Access.
   
   
   
3. In the popup, select the complimentary access offer and click on Grant access.
   
   
   

1. From the Complimentary access section in the Offers tab, find the complimentary offer you want to extend, and click on Grant access. 
   
   
   
2. You’ll be brought back to your list of subscribers to give access to. Check the subscribers you want to grant access to, then click on Grant access to subscribers.