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Subscriber Management

In addition to having your own publication website, you can give subscribers the option to log in using their own password. This guide explains the different ways subscribers can log in, shows how they can create a password, and also covers some frequently asked questions.
<h2 id="h_01J8MR9Q15BZ7AAKGKCAD72WG7">Subscriber login options</h2>
<h3 id="h_01J8MTVF0V5QF5XDHC60DP9ZZ7">Read Online from your email</h3>
By clicking Read Online in an email, a subscriber will automatically be logged into their account. However, if a <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/12978517314327" target="_blank" rel="noopener noreferrer">post is gated</a>, then a subscriber will have to log into their account to access the post. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657535767" width="624" height="131">
<h3 id="h_01J8MTVXJ20NNXBAYB0SVY8AT7">Home Page Login button</h3>
If a subscriber clicks the Login button on your website’s Home Page, they will be taken to a login page. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657541015" width="263" height="90"> On the login page, a subscriber will have the option to log in either with a Magic Link or a password. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26655928398487" width="352" height="256"> 
To use a password to log in, a subscriber should click Log in with password. They will then be taken to a page to enter their information. 
<img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26655903624087" width="358" height="311">
<blockquote data-type="tech-note">The colors and fonts of the login page background and buttons are determined by your settings in the <a href="https://app.beehiiv.com/website_builder/settings/pixels" target="_blank" rel="noopener noreferrer">Website Builder &gt; Settings</a> section. So the example above may look different if you have set up other colors and fonts within your account.</blockquote>
<hr>
<h2 id="h_01J8MR9Q15RXH63DYCSVDCK0HJ">Setting a password for subscriber accounts</h2>
<ol>
<li>A subscriber can set a password for their account by clicking on Create Password for the first time. This will prompt a popup where they can enter their email address. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657544599" width="486" height="252"> 
</li>
<li>Once they successfully enter their email address, they will see a confirmation message that tells them to check their email for the next step. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657545751" width="419" height="113"> 
</li>
<li>Next, the subscriber should check their inbox for the Create Password email and then click on Get Access in the email. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657548567" width="494" height="231"> 
</li>
<li>This will direct them to a screen for Update password to beehiiv publication. The subscriber should create a password that is between 6 to 72 characters long and then re-enter it in the Confirm Password field. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615649291799" width="367" height="252"> 
</li>
<li>Finally, by clicking on Update, the password will be saved, and they will see a success message before being logged into their account. 
</li>
</ol>
<hr>
<h2 id="h_01J8MR9Q16PQHMMXJR7QQV0TQH">Frequently asked questions about subscriber logins</h2>
<ol class="js-toggles">
<li title="What if my subscriber didn’t receive the Magic Link or password email?">
First, verify that the subscriber is signed up for your publication by going to <a href="https://app.beehiiv.com/subscribers" target="_blank" rel="noopener noreferrer">Audience &gt; Subscribers</a> in your account and searching for their email address. If they haven’t signed up, they won’t be able to receive a Magic Link or password email. In this case, they will need to sign up for your publication before requesting a Magic Link or setting a password.
The Magic Link and password emails are sent from our domain: buzz@tx2.beehiiv.com. Have your subscriber check all email folders, including spam/junk, and add our sending domain to their safelist. For detailed instructions on safelisting, visit our blog: <a href="https://blog.beehiiv.com/p/safelist-newsletter-senders-popular-email-services" target="_blank" rel="noopener noreferrer">How to Safelist Newsletter Senders on Popular Email Services</a>.
</li>
<li title="Can a subscriber still log in with a Magic Link after setting up a password?">
Yes, even after setting up a password, subscribers can choose to log in with either a Magic Link or their password.
</li>
<li title="How do I reset my subscriber’s password?">
A publication can send a Reset Password email to their subscribers by selecting Reset Password from the dropdown in a subscriber’s profile. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26655903626647" width="260" height="276"> Alternatively, a <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/13091995589655" target="_blank" rel="noopener noreferrer">subscriber can reset their own password</a>. To do so, they will need to click on the login page, select Reset Password, enter their email address, and they will receive an email with instructions to update their password. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657553943" width="400" height="384"> 
</li>
<li title="What if my subscriber received an email to reset their password but didn’t request it?">
Your subscriber can simply ignore the email if they did not initiate the password reset. No changes will be made to their account.
</li>
<li title="What if I don’t recognize the publication I received a password reset email from?">
If you're receiving a password reset email from a publication you don't recognize, you can click the Unsubscribe link in the footer of the email to stop receiving future emails.
</li>
<li title="Can the links come from my custom domain?">
Currently, links cannot come from your custom domain. However, we recognize the importance of custom domains for branding and user experience, and we are actively exploring options to make this feature available in the future.
</li>
<li title="How can I turn off the password option for my publication?">
To disable the password option, go to <a href="https://app.beehiiv.com/website_builder/settings/security" target="_blank" rel="noopener noreferrer">Design &gt; Website Builder &gt; Settings &gt; Security</a>. Scroll down to the Log In section and toggle off the option for Subscriber Password Log In.
</li>
<li title="What does the login page look like when ‘Subscriber Password Log In’ is turned off?">
When toggled off in your publication's <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/14809395228183" target="_blank" rel="noopener noreferrer">Security Settings</a>, the login page will only display the option for subscribers to receive a Magic Link by email.
<img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26615657555735" width="415" height="252">
</li>
</ol>

Subscriber password authentication: Enabling access and creating passwords

How to create a post

As your newsletter grows and evolves, so do your readers' preferences. Allowing them to update these preferences helps keep them engaged and reduces the likelihood of unsubscribing.
You can create your Subscriber Preferences Center from the <a href="https://app.beehiiv.com/subscribers/preferences" target="_blank" rel="noopener noreferrer">Preferences</a> tab in your Subscriber dashboard. This feature lets you customize options to match your publication’s needs, giving you the flexibility to enhance the reader experience. Here are a few ways you can use subscriber preferences:
<ul>
<li>
Newsletter Frequency: Give readers the option to receive fewer emails, such as opting for a weekly edition instead of a daily one, which can help prevent them from unsubscribing entirely.</li>
<li>
Multiple Newsletters: Let your audience browse and select the newsletters they wish to receive from your collection.</li>
<li>
Event Updates: Allow subscribers to choose whether they want to receive emails specifically about upcoming events, reducing the chance of uninterested readers unsubscribing.</li>
</ul>
<hr>
<h2 id="h_01J82V0GWHQ5NW77NZD10FJN5P">Watch and learn: How to Create Subscriber Preferences</h2>
<iframe src="//www.youtube-nocookie.com/embed/1XiosZRq1JQ" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<hr>
<h2 id="h_01J6012XRFEPCG158J3N5F29EH">How to set up your subscriber preferences</h2>
<ol>
<li>From the left panel Dashboard, go to Audience &gt; <a href="https://app.beehiiv.com/subscribers" target="_blank" rel="noopener noreferrer">Subscribers</a>. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861462268567" width="189" height="267"> 
</li>
<li>Your Subscribers dashboard will initially open on the Subscribers tab. Click on the Preferences tab instead. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430305175" width="568" height="148"> 
</li>
<li>To start building your subscriber preferences, click on the New Preference button. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430310039" width="551" height="409"> 
</li>
<li>A New Preference form will open on the right. Enter in the details of the preference and then click on Create in the bottom right corner. New preferences and changes will be saved automatically. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430312215" width="389" height="617"> 
</li>
</ol>
<h4 id="h_01J6012XRFVMM93484DTE76935">New Preference form contents</h4>
<ul>
<li>
Name (required): This is what the preference will be called in the subscriber profile. It can be a question or a prompt. 
</li>
<li>
Description (optional): Provide additional context to your question or prompt in the Name field. 
</li>
<li>
Type (required): Select the format of the preference. Choose from:
<ul>
<li>
Multiple Choice: Lets readers pick from a list of options. With this selection, be sure to toggle on the Allow multiple responses setting. Then, choose an Options Format: Checkbox, Numerals, or Unstyled. 
<blockquote data-type="note">You’ll want to pair this with a List (Multi-Select) custom field if you would like a subscriber to select multiple options.</blockquote>
</li>
<li>
Short Response: Enables users to type their answer into a field. 
</li>
<li>
Dropdown Menu: Creates a list of options that readers can select from using a dropdown menu. 
</li>
<li>
True / False: Allows readers to toggle the preference on or off. 
</li>
</ul>
</li>
</ul>
<ol start="5">
<li>
Custom Field: Choose a custom field from the list or click the 'new custom field' link in pink to create a new one. 
</li>
<li>
Preference Center Settings: By default, your Preference Center Settings are set to visible. Toggle it off if you don’t want subscribers to see this option in their preference center. 
</li>
<li>
Save It: Don’t forget to click Create to save your preference.</li>
</ol>
After creating a new preference, you’ll be redirected back to the Preferences tab, where you can see the new option in a summary view. To add more preferences, simply click the New Preference button and repeat the process as needed to add more preferences. 
Once added, you can click the 3-dots menu next to each preference to choose from Edit, Create Segment, or Delete.    
To rearrange the order of the preferences, click the Configure Preference Center button. This will take you to Design &gt; Website Builder &gt; Settings &gt; <a href="https://app.beehiiv.com/website_builder/settings/static_pages" target="_blank" rel="noopener noreferrer">Static Pages</a>, where you can adjust the display order under the Subscriber Preferences section. 
<img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430316183" width="641" height="399">
<hr>
<h2 id="h_01J6012XRF5PG08743D36F8SJ3">FAQs about subscriber preferences</h2>
<ol class="js-toggles">
<li title="How many preferences can I add for a subscriber?">
You can add as many preferences as needed to customize your subscriber experience. There’s no limit to the number of preferences you can create.
</li>
<li title="How can I see what the preferences look like for a subscriber?">
To see what your subscriber preferences look like from the subscriber's perspective, you will need to subscribe to your own publication. Once subscribed and logged into your publication site, click on your profile in the top right corner and select Manage Subscription from the dropdown menu. Your subscription information will appear, click on Preferences from the left panel menu to open and manage your preferences.
</li>
<li title="Can my subscribers sign up for all of my publications at once?">
Yes, but you will first need to select the publications they can subscribe to in the Website Builder. To do this, go to Design &gt; Website Builder &gt; Settings &gt; <a href="https://app.beehiiv.com/website_builder/settings/static_pages" target="_blank" rel="noopener noreferrer">Static Pages</a>, then navigate to the Publications area. Click into the dropdown options and choose which publications you wish to add to the Subscribers Preference Center. <a href="https://support.beehiiv.com/hc/en-us/articles/15594403635863" target="_blank" rel="noopener noreferrer">Refer to this article for more information about managing static pages on your publication site.</a> <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430318487" width="321" height="162"> 
</li>
<li title="How do I delete a preference?">
To delete a preference, go to the <a href="https://app.beehiiv.com/subscribers/preferences" target="_blank" rel="noopener noreferrer">Preferences</a> tab in your Subscribers dashboard. Under the Subscriber Management Preferences section, click the 3-dots menu next to the preference you want to remove, then select Delete from the dropdown menu. Lastly, click Confirm in the popup that appears. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430321047" width="550" height="281"> 
</li>
<li title="If I delete a preference, will it delete the attached custom field?">
No, deleting a preference will not delete the custom field that is attached to it.
</li>
<li title="What if I delete a custom field, will it delete the corresponding preference?">
You cannot delete a custom field if it is linked to an existing preference. Even if you delete a preference, the associated custom field will remain in your account.
</li>
<li title="How do I hide a preference?">
To hide a preference, go to the <a href="https://app.beehiiv.com/subscribers/preferences" target="_blank" rel="noopener noreferrer">Preferences</a> tab in your Subscribers dashboard. Under the Subscriber Management Preferences section, click the 3-dots menu next to the preference you want to hide, then select Edit from the dropdown menu. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861430322967" width="560" height="293"> Scroll to the bottom of the page and toggle off Visible then click Update to save your preference. This will remove the option from your subscribers' view, but the linked custom field will remain in the accounts of past subscribers. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861462289815" width="443" height="157">
 
</li>
<li title="How can I provide a link to the Preference Center for my subscribers to update their preferences?">
There are a few ways to add a link to the Preference Center. First, by default there is a link to the Preference Center that is included in the footer of your emails. It appears as “Update your email preferences or unsubscribe here.” When a subscriber clicks on “email preferences” they're taken to their Preference Center.
Next, by using your publication URL you can add this to the end of the URL:
<pre>/subscribe/{{subscriber_id}}/preferences?jwt_token={{jwt_token}}</pre>
Put together, the URL looks like this:
<pre>beehiivpublication.com/subscribe/{{subscriber_id}}/preferences?jwt_token={{jwt_token}}</pre>
Clicking the URL will take your subscriber directly to their Preference Center.
Lastly, you can also include this <a href="https://www.beehiiv.com/support/article/25846316892055-how-to-personalize-a-post-using-merge-tags" target="_blank" rel="noopener noreferrer">merge tag in a post</a> to take a subscriber to their Preference Center:
<pre> {{subscriber_preferences_url}}</pre>
</li>
<li title="Can I disable the password login option for my subscribers?">
By default, subscribers can choose to log in to your publication via a password or Magic Link. You can disable the password option by going to to <a href="https://app.beehiiv.com/website_builder/settings/security" target="_blank" rel="noopener noreferrer">Design &gt; Website Builder &gt; Settings &gt; Security</a> and toggling it off.
</li>
<li title="How can I create a preference segment?">
To create a segment based on a custom field from a preference, click the 3-dots menu next to the preference and select Create Segment. Choose the custom field you want to use for the segment. Once created, you can view and manage the segment by going to Audience &gt; <a href="https://app.beehiiv.com/segments" target="_blank" rel="noopener noreferrer">Segments</a>. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25861462291991" width="525" height="289">
 
</li>
<li title="If a subscriber updates their preference, will it update my segment or automation?">
Yes, if a custom field is used in both a preference and a segment or automation, any changes made to that preference will update the segment or automation accordingly. Subscribers will be added to or removed from segments and automations based on their updated preferences.
<blockquote>Tech Note: Segments would be updated as soon as it’s recalculated, so either manually recalculate a segment or the default will update the segment, once every 24 hours. We recommend users manually recalculate the segment before sending to a segment for a preference.</blockquote>
For automations that use a custom field that is also a preference as a condition:
The verification for the custom field happens on the qualifying trigger step, so that if a custom field (preference) gets changed after a subscriber has already entered an automation, it won’t be removed unless the publication has that custom field condition listed in every step of the automation.
If a publication wants to exclude a certain (preference selection) custom field they should add that condition to each step.
</li>
<li title="Is there a button or merge tag for preferences so I can add it to a post?">
Yes, in the post editor, you can add either a button or a <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/25846316892055" target="_blank" rel="noopener noreferrer">merge tag</a> to direct subscribers to their preference center. To add a button, type /button in the post editor, then scroll down and select Preferences from the button preset options. 
<img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26458541037719" alt="Screenshot 2024-09-18 at 10.20.22 AM.png"> 
For a merge tag that will allow subscribers access to their preference center, you can use:
<pre>{{subscriber_preferences_url}}</pre>
<blockquote data-type="pro-tip">As with all merge tags, be sure to use code formatting and if they will be visible on a website, it's best to set a fallback value. <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/25846316892055" target="_blank" rel="noopener noreferrer">For more details on using merge tags, refer to this article.</a>
</blockquote>
</li>
</ol>

Setting up a Subscriber Preferences Center

Merge tags are a powerful tool that allow you to personalize your posts or automation emails by using custom fields from your account. By incorporating merge tags, you can tailor content to each individual subscriber, making your communications more engaging and relevant.
<h2 id="h_01J5Y6E4PR4KMM3GK71HE5KHT0">Using fallback values with merge tags</h2>
Once you’ve <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/7712894720023" target="_blank" rel="noopener noreferrer">set up custom fields</a>, you can create merge tags to be used in your posts or automation emails that looks like this:
<pre>{{ name of custom field | fallback value }}</pre>
 
A fallback value is a default text or value that is displayed when a merge tag doesn’t have a specific value to pull from. This means that if you use a merge tag to address subscribers by their first name but some subscribers don’t have a first name in your account, the fallback value ensures that the content still makes sense.
For example, if you want to greet your readers by their first name, you could use:
<pre>Welcome, {{ first name | reader }}!</pre>
<ul>
<li>If a subscriber has a first name saved in their <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/25257855415191" target="_blank" rel="noopener noreferrer">subscriber profile</a> (like "Claudia"), it will display as such in your post or automation email. 
<ul>
<li>
Looks like: Welcome, Claudia!</li>
</ul>
</li>
<li>If they don’t have a first name, the fallback value "reader" will appear, ensuring that your message remains relevant and meaningful. 
<ul>
<li>
Looks like: Welcome, reader!</li>
</ul>
</li>
<li>If no fallback value is set, it will just be blank. 
<ul>
<li>
Looks like: Welcome,!</li>
</ul>
</li>
</ul>
<blockquote>Pro Tip: On the web, visitors who aren’t logged into their accounts will see the fallback value, so be sure to include one.</blockquote>
 
<h2 id="h_01J5Y6E4PSN2YAW47X56KNAV41">Types of merge tags</h2>
You can create merge tags for any custom field in your account. Here are some examples:
<h3 id="h_01J5Y6E4PS1YJTBK1G8D6J8CM3">Subscriber count merge tag</h3>
Use the {{active_subscriber_count}} merge tag to pull in your current subscriber count and display it in your copy. 
<pre>Thanks for joining the movement, you’re our {{active_subscriber_count}} activist! </pre>
Looks like: Thanks for joining the movement, you’re our 2,202 activist! 
 
<h3 id="h_01J5Y6E4PSNVAM2J6GZJ9FN7XE">Referral Program merge tags</h3>
<a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/6915674583703" target="_blank" rel="noopener noreferrer">Merge tags are a great way to enhance your Referral Program</a>. Use the {{ rp_refer_url }} merge tag to display the unique referral URL for each subscriber by adding it to the bottom of your posts.
<pre>Share your link: {{ rp_refer_url }}</pre>
Looks like: Share your link: https://beehiiv.com/subscribe?ref=8KJcP 
Note: The above link is an example. The actual link shown will be unique to each subscriber.
 
<h3 id="h_01J5Y6E4PSGB50MDK2530PDC8V">Other creative ways to use merge tags</h3>
Use a merge tag at the beginning of your post to welcome your audience back.
<pre>Welcome back, {{ first name | friend }}!</pre>
Looks like:  Welcome back, Claudia!
Fallback value: Welcome back, friend!
 
Add a merge tag to the text of a button in a post.
<pre>Click here, {{ first_name | reader }}</pre>
Looks like:  Click here, Claudia
Fallback value: Click here, reader

How to personalize a post using merge tags

Transform your written content into an engaging audio experience for your readers by enabling the audio newsletter feature. With over a dozen unique voices to choose from, you can add a personal touch to each of your posts. Upon publishing, your subscribers can access an embedded audio player at the top of your web post, making it easier than ever for them to read, listen, and engage with your content on the go.
If you’re looking to <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/24011254016407" target="_blank" rel="noopener noreferrer">feature audio files for your subscribers to listen to within your newsletter, refer to this article for detailed steps</a>.
<hr>
<h2 id="h_01J96YZ9C1YENP4N6V8CXD2HRJ">Watch and learn: How to Create an Audio Newsletter in beehiiv</h2>
<iframe src="//www.youtube-nocookie.com/embed/237JpAk5YRI" width="560" height="315" frameborder="0" allowfullscreen=""></iframe>
<hr>
<h2 id="h_01J47WC4VYEBBEBXS0BHAG6G0X">How to enable the audio newsletter feature for a post</h2>
<ol>
<li>From an open post, navigate to the Web page in the Post Builder. Toggle the Audio newsletter option on until it turns pink. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26441361706647" width="409" height="419"> 
</li>
<li>Click into the Choose Voice options and select one of the names from the dropdown options. To hear a sample of a voice, click on the Volume icon next to the name. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26441361709463" width="405" height="234"> 
</li>
<li>Once published to your website, your newsletter will feature a Listen Online option at the top of the post next to the Read Online option. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25348791592087" width="477" height="147"> 
</li>
<li>When the Listen Online link is clicked, you’ll be taken to the web post with an audio file option at the top, found just underneath the author, date, and social icons. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/25348780224151" width="458" height="195"> </li>
</ol>
<blockquote data-type="disclaimer">The audio file will capture the entire post, ignoring visibility settings. It will be accessible on your published web post, regardless of audience delivery settings.</blockquote>
 
<hr>
<h2 id="h_01J7225BVWNQSYC2DQQP2XFVDC">Post editor blocks read or not read by the audio newsletter feature</h2>
When using the audio newsletter feature, not all options in the post editor will be read aloud. Refer to the tables below for which blocks are included or excluded.
<blockquote>Note: <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/25846316892055" target="_blank" rel="noopener noreferrer">Merge tags</a> will be read, but you'll need to include a fallback value for web versions.</blockquote>
<h3 id="h_01J722KYHS7TFT56BABWE8REGF">Options under Basics</h3>
<table style="border-collapse: collapse; width: 100%; height: 286px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Bulleted List</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Image</td>
<td style="width: 50%; height: 22px;">Read, if caption added</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Blockquote</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Columns</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">File Attachment</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Numbered List</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Code Block</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Content Break</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Subscriber Break</td>
<td style="width: 50%; height: 22px;">Subscriber must enter an email address in order to play audio/access post.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Button</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Table</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Section</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Table of Contents</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
</tbody>
</table>
 
<h3 id="h_01J722W7Y29KXQFMY8AY9AC56V">Options under Headings</h3>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">H1 </td>
<td style="width: 50%;">Read</td>
</tr>
<tr>
<td style="width: 50%;">H2</td>
<td style="width: 50%;">Read</td>
</tr>
<tr>
<td style="width: 50%;">H3</td>
<td style="width: 50%;">Read</td>
</tr>
<tr>
<td style="width: 50%;">H4</td>
<td style="width: 50%;">Read</td>
</tr>
<tr>
<td style="width: 50%;">H5</td>
<td style="width: 50%;">Read</td>
</tr>
<tr>
<td style="width: 50%;">H6</td>
<td style="width: 50%;">Read</td>
</tr>
</tbody>
</table>
 
<h3 id="01J722XJ4C8WAZYS0ZVWNAP52Y">Options under Embeds</h3>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">Embed Link</td>
<td style="width: 50%;">Not Read</td>
</tr>
<tr>
<td style="width: 50%;">Tiktok</td>
<td style="width: 50%;">Not Read</td>
</tr>
<tr>
<td style="width: 50%;">Instagram</td>
<td style="width: 50%;">Not Read</td>
</tr>
<tr>
<td style="width: 50%;">Twitter</td>
<td style="width: 50%;">Not Read</td>
</tr>
<tr>
<td style="width: 50%;">YouTube</td>
<td style="width: 50%;">Not Read</td>
</tr>
<tr>
<td style="width: 50%;">Audio</td>
<td style="width: 50%;">Not Read</td>
</tr>
</tbody>
</table>
 
<h3 id="h_01J7233T0N1Y878XMRNGMWDN8V">Options under Dynamic Tags and Paid</h3>
<table style="border-collapse: collapse; width: 100%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Footnotes </td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Advertisement</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Referral Program</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">HTML Snippet</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">AI Writer</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Paywall Break</td>
<td style="width: 50%; height: 22px;">Subscriber must be logged into a paid account to access audio/content.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Recommendation</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">AI Image</td>
<td style="width: 50%; height: 22px;">Read, if caption added</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Poll</td>
<td style="width: 50%; height: 22px;">Not Read</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Boosts</td>
<td style="width: 50%; height: 22px;">Read</td>
</tr>
</tbody>
</table>
 
<hr>
<h2 id="h_01J47V0WV2A2YP59SFH30RHY7N">Frequently asked questions about audio newsletters</h2>
<ol class="js-toggles">
<li title="Can I enable the audio newsletter feature on previously published posts?">
Yes, you can enable the audio newsletter feature on older posts. It may take between 5-10 minutes for the audio to load. Here's how:
<ol>
<li>Open the post you would like to edit. </li>
<li>Access the post editor on the right and navigate to the Website tab.</li>
<li>Toggle on the Audio Newsletter Setting and select a voice.</li>
<li>After waiting for 5-10 minutes, visit the web post and play the audio.</li>
</ol>
</li>
<li title="Can I change the voice setting as a subscriber?">
No, the voice setting is controlled by the publication.
</li>
<li title="Can I change the voice setting for my publication">
Yes, you can change the voice setting for your post. Return to the post editor, select another voice, and allow 5-10 minutes for the updated selection to load.
</li>
<li title="Will the audio newsletter translate into a different language than what is in the post">
No, the audio will playback in the same language as the post.
</li>
<li title="My post is in another language, not English, can I use the audio newsletter feature?">
Yes, the audio will be in the language of the post. However, the voice may not match the voice selected in the editor.
</li>
<li title="Can a template be stored with the audio newsletter feature enabled, and will this create a new audio or use the old audio?">
No, this is not possible at this time.
</li>
<li title="Can I use the audio newsletter feature on the mobile app?">
Yes, you can playback the audio on the mobile app.
</li>
<li title="Can I use the audio newsletter feature for email-only posts?">
No, the audio newsletter feature is only available for posts that are also sent to the website.
</li>
<li title="Can I download or embed the audio?">
Yes, you can download the audio by clicking the three dots to the right of the player. However, you cannot embed the audio player directly into your post.
</li>
<li title="Can I play the audio directly in the email, or do I need to click a link?">
You’ll need to click the Listen Online link found at the top of the email, which will take you to the post’s webpage where you can play the audio.
</li>
<li title="Can I add a thumbnail image for the audio newsletter, like with the audio embed feature?">
No, the audio newsletter feature does not support thumbnail images.
</li>
<li title="Is there any retention data on time listened available?">
No, not at this time.
</li>
<li title="Is the voice in the dropdown menu EJ from beehiiv? How can I record and use my own voice instead?">
Yes, that’s EJ from beehiiv! At the moment, it’s not possible to customize this feature with your own voice. However, you can <a href="https://beehiivhelp.zendesk.com/hc/en-us/articles/24011254016407" target="_blank" rel="noopener noreferrer">record an audio file and embed it directly into your post</a>. 
</li>
<li title="I set visibility settings on my post, but all of my audio played in the web version. Why did this happen?">
When you apply visibility settings for free and paid subscribers to specific post blocks, the audio editor is not able to follow those restrictions. As a result, the entire post’s audio will be accessible to all subscribers on the web version.
</li>
<li title="I don’t want some of my content to be available in the audio version. What should I do?">
To hide certain content from the audio web version, you can adjust the visibility settings for specific blocks. To do this, click on the 6-dots to the left of the block, select Visibility from the dropdown menu, and toggle off Show on Website. This will prevent the block from appearing on the website or in the audio, it will only be available to your email subscribers (if toggled on).
<blockquote data-type="note">Audio is a website only feature.</blockquote>
</li>
<li title="Can I share a whole post with audio for only my paid subscribers to hear?">
Yes, in order to hide the audio for only your paid subscribers to access, you’ll want to add a Paywall Break to the top of the post (before you add any content). This will only be available to your paid subscriber’s when they log into their account. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26441348429207" width="402" height="377">
</li>
<li title="Can I share a whole post with audio for only my logged in subscribers to be able to listen to?">
Yes. In order to do this, you’ll want to add a Subscriber Break block to the top of your post. This will hide all of the content behind the break until the subscriber logs into their account. <img src="https://beehiivhelp.zendesk.com/hc/article_attachments/26441348430615" width="377" height="426">
<blockquote data-type="tech-note">Avoid showing preview or teaser content, as the audio file will be accessible to all subscribers and won't stay gated behind the subscriber break.</blockquote>
</li>
</ol>

Audio newsletter setup guide and FAQs

One of the countless ways that you can customize automations for your audience is to add a webhook step to notify another app of an event in beehiiv. This feature is useful for sending subscriber data to other platforms based on various automation trigger events.
First, we’ll cover how to add a webhook step to an automation, followed by some helpful use cases.
<h2 id="h_01J45EGWNZHCJ3HGJ4D70X3VCF">How to add a webhook step to an automation</h2>
<ol>
<li>From the left panel Dashboard, go to Audience &gt; <a href="https://app.beehiiv.com/automations" target="_blank" rel="noopener noreferrer">Automations</a> and then either create a new automation or open an existing automation that you would like to update. 
</li>
<li>Access the Actions menu on the right side and drag and drop the Send Webhook step under the Data options into your automation. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcKax7Bdk-3QGvQS9ZRTAP7oqWPX_uSxbNjVE-x5nFhf3mtHBec2_EHnxmBCg2wVfOKkDqS6vba2ap1YAKEpXFTvok4zyYRVQnAGfqoDMn7eHrU49Penv4ZPskYTJpdwgNXfv7G18Lsj070YUwswxm0l1j6?key=1jnz6e2230Vpc6jE3xlN6w" width="179" height="309"> Or click the + within the automation to add the Send Webhook step. 
</li>
<li>
A Send Webhook form to configure the webhook will appear on the right. Click on the steps in the interactive image below to see all that you can add to the form. 
</li>
</ol>
<div style="position: relative; box-sizing: content-box; max-height: 80svh; width: 100%; aspect-ratio: 0.5220417633410673; padding: 40px 0 40px 0;"><iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" title="Webhook Automation Demo- GTM" src="https://try.beehiiv.com/embed/clz9xv64400yy28j6f9neig9d?embed_v=2" frameborder="0" allowfullscreen="allowfullscreen" allow="clipboard-write"></iframe></div>
<h3 id="h_01J45F3EWQ0KGSTTS69NT0HDTP">Send Webhook form contents</h3>
<ul>
<li>
Description (optional): Provide a brief description of the webhook for internal use only. 
</li>
<li>
Destination URL (required): This is where the webhook will be sent and can be found on the third-party platform you are trying to send this data to. 
</li>
<li>
Request method (required): Choose the data action from: GET, POST, PUT, PATCH, or DELETE. 
</li>
<li>
Content type (required): Select the format for the webhook data: JSON, XML, or FORM. 
</li>
<li>
Headers (optional): Click to add headers for any custom instructions, metadata, and more. 
</li>
<li>
Webhook Payload: This is where you can preview the script that will be sent. 
</li>
<li>
Test Webhook: You can simulate a test send to ensure the data is being sent properly. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfAF9E4wrpT5IWJNJOHxurq1Ja7VAGUvMpuqdruRZ2XPCUTCn9qtuVJl7eSzl6xMCVuABctShqU1hTCUuWRFA2ZCNXmexlxYfI4xl-2fzCRPotg_nRuFHDS3fkkFgpdpXNW17l1X2e6BtOnxFPXJRwsPWRG?key=1jnz6e2230Vpc6jE3xlN6w" width="402" height="263">
</li>
</ul>
 
Just like in all other automation steps, you also have access to additional conditions in this step. 
<hr>
<h2 id="h_01J45EGWNZ1GNQA4TWEVC2K6MX">Popular webhook automation use cases</h2>
Here are just some of the many powerful workflows you can create using a webhook automation step.
<h3 id="h_01J45EGWNZ1CM1ZZHTN81GESBK">Send a webhook when a subscriber clicks a particular email link</h3>
<ol>
<li>First, create a segment to identify subscribers who click a particular link. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcsL8uFztpHaOvdMnR8YgHENSQHOX9z9dL9BpIdp_noug0sNOzdcrGQsPdCK6E9FYdXcUZ0dRTNMilXxOVNkqlJZ7ZIkQMEYpNmFHYDd4WpQEndfYZsiHZHbiOwrjQVEs-VxXySWoYjq7M1B1_Qf_SaH2xz?key=1jnz6e2230Vpc6jE3xlN6w" width="523" height="144"> Pro Tip: Use the Segment Condition: Email Data &gt; Post &lt;select Post title&gt; was Clicked. Then click Configure step on the right to get additional customization to add the link. 
</li>
<li>Next, create an automation journey using the Segment Action trigger and selecting the Segment you created in step 1. This will enroll  subscribers into the automation after they enter the segment. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfWsWMgAuzlw_OhqyTyd21_2CiScVlQ-mBLyXsUXTnf443_7Htg9clUe88LuPeX3VNm-2pdU_b3BWso_pWN9vyHCmW7Qz6Jcl7sKAcT07uMUO8ez9rEXOF5uRr9eY0M0CytkNg8yyE7ZseBPftK1q6qfIeC?key=1jnz6e2230Vpc6jE3xlN6w" width="242" height="152"> 
</li>
<li>Finally, add a Send Webhook step to the automation and enter your third-party information to send a webhook to a third-party platform whenever a subscriber clicks the link.</li>
</ol>
 
<hr>
<h3 id="h_01J45EGWNZBQW5XTXMZJDWJX1Z">Send an alert to another platform when a subscriber has a custom field value updated to a certain value </h3>
<ol>
<li>First, create a segment with a condition for a certain custom field value. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfNU-AaoDFrP9ZWBjmyR_JBAV86_UpJSjK8zHXlvZJsOgi7oVJiwA0aAgoJBL3b0puBgi1V5kYTYGsS3o2b5QGMpWzsQ28Vy4PM2go2qkaE45-ozkPM4587SFJ4hF-eYWRcrc_b85Zj5m6xUtSfx8mo7wtD?key=1jnz6e2230Vpc6jE3xlN6w" width="510" height="130"> 
</li>
<li>Next, create an automation journey using the Segment Action trigger and select the Segment you created in step 1 so subscribers enter the automation when they enter the segment. <img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdlvvovSWnk_A3QkPpbi-ZN4NDZLuKHd8ysOfZhM2EK7ZZXCG6dpAwyE7SZpYtSROxIeGCGq-uSPFiUeKyE9nyQ-L-4fKlQm4TgvQcgiWcaA6nadpufx_1JXW6T63shTXIxw9rk-3xRjH9gjSYwveuUsCir?key=1jnz6e2230Vpc6jE3xlN6w" width="284" height="203"> 
</li>
<li>Finally, add a Send Webhook step to the automation and enter your third-party information to send a webhook to the specified destination URL for a third-party platform when a subscriber has a custom field updated to the specified value.</li>
</ol>
 
<hr>
<h3 id="h_01J45EGWNZJXY39DHY3CWKWWWE">Send a webhook when a subscriber reaches a particular referral milestone </h3>
<ol>
<li>Create an automation using the Referral Action trigger and configure it to enroll subscribers when they reach a particular milestone or volume of referrals. 
</li>
<li>Add a Send Webhook step to the automation and enter your third-party information to send a webhook to a third-party platform whenever subscribers hit that referral milestone.</li>
</ol>
 
<hr>
<h3 id="h_01J45EGWNZJ5CPPZ2FXFD3RVZN">Send a webhook when a subscriber submits a poll response </h3>
<ol>
<li>Create an automation using the Poll Response trigger and configure it to enroll subscribers after they submit a poll (optionally based on a particular response). 
</li>
<li>Add a Send Webhook step to the automation and enter your third-party information to notify a third-party platform whenever subscribers submit the poll response.</li>
</ol>
 
<hr>
<h3 id="h_01J45EGWNZPZFRFZNQTD6Z5B92">Send Slack notifications to your team channel for any new subscriber who completes a welcome automation </h3>
<ol>
<li>First, set up a workflow in Slack and select the “from a webhook” trigger option.</li>
</ol>
<ul>
<li>Copy the Webhook Request URL provided by Slack.</li>
<li>Optionally, configure variables as needed.</li>
</ul>
<ol start="2">
<li>Next, set up a welcome automation in beehiiv.</li>
</ol>
<ul>
<li>Add a Send Webhook step and enter your information at the end of the journey to ensure subscribers have completed the flow.</li>
<li>Paste the Slack Webhook Request URL into the Send Webhook step to send the data to your Slack workflow.</li>
</ul>
 
<hr>
<h3 id="h_01J45EGWNZAQD1BHE1G185YAA7">
Add subscribers to a community channel like Slack, Discord, or any other platform once they complete a certain automation journey or step. 
</h3>
<ol>
<li>First, go to the specified platform and find the webhook request URL for adding subscribers.</li>
<li>Copy this URL and paste it into the Send Webhook step in your automation to send subscriber data to the platform.</li>
</ol>
 
<blockquote>Tech Note: We can only provide support for functionality within beehiiv and are unable to assist with any additional third-party functionality directly.</blockquote>

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