Troubleshooting missing or delayed Wallet payouts

If a payout hasn't shown up in your Wallet or bank account yet, don't worry, this happens for a few common reasons and is usually easy to sort out. Walk through the steps below to pinpoint where things stand.

Payouts follow a multi-step process. Understanding each stage helps you identify where a delay might be occurring.

1. Earnings are finalized: Ad Network earnings become final 96 hours (4 days) after your newsletter sends. This allows the system to monitor clicks for 72 hours and complete verification. Your Ad Network report will be available 96 hours after the send.
2. Funds transfer to your Wallet: On the 20th of the following month, verified Ad Network earnings are deposited into your beehiiv Wallet and appear in your Available to withdraw balance. Outgoing recommendations earnings deposit as each referred subscriber passes verification.
3. You initiate a withdrawal: When you withdraw earnings to your bank account, the funds leave your Wallet and are sent to Stripe for processing.
4. Stripe processes the payout: Stripe transfers the funds to the bank account linked to your Stripe Express account. Deposits typically take 3 to 5 business days to appear in your account.

Stripe Express account setup incomplete: To receive payouts, your Stripe Express account must be fully set up and connected. If your account setup is incomplete or your transfer status shows as inactive, withdrawals will be blocked until you complete onboarding.

Bank account information incorrect: If Stripe shows your account as restricted or a payout has failed, the most common cause is incorrect bank account or routing number information. You can update your bank details in your Stripe Express account.

Verification still in progress: If a subscriber referred through a paid recommendation hasn't completed verification, the associated earnings won't be available to withdraw yet.

Payout trace ID: Once a withdrawal has been sent to Stripe, you can provide the payout trace ID to your bank if they're unable to locate the deposit. Find this in your Stripe Express account's payout information.

If a payout has left your Wallet but hasn't arrived at your bank after 5 business days, and Stripe confirms the payout was sent, the issue is typically between Stripe and your bank. Please use the chatbot to help you reach out to beehiiv support, or access the Help page in your account. The team can review the payout status on the beehiiv side and, if needed, coordinate with Stripe to trace the funds.