Subscriber login FAQs

One of the perks of having your own publication website is giving subscribers the ability to log in and access your content online. This article covers some frequently asked questions about the login options for your subscribers. 

Detailed information about how to set up your subscriber login options depends on which Website Builder you are using. 

• Legacy Website Builder: Publication security settings for a legacy site
• New Website Builder: Security settings for your website

Unsure which Website Builder your publication site uses? Refer to this quick guide to tell which version you’re using.

Why are subscribers being asked to enter a one-time password instead of clicking a magic link in their email?

If your subscribers are being prompted to enter a one-time password (OTP), it's because this login method was automatically enabled for most publications on April 16, 2025. When OTP login is enabled, the magic link option is disabled by default.

You can turn off the OTP login method anytime from the Legacy Website Builder by clicking Website > Builder (Legacy)> Settings > Security, as outlined in this article. New Website Builder sites automatically use OTP and do not have magic links available as a login option. 

Why is the OTP login option already enabled, is it better than a magic link?

Magic links often open in embedded browsers within mobile email apps like Gmail or Apple Mail. These sessions don’t carry over to the device’s main browser, so subscribers aren’t truly logged in — and the login ends as soon as the email app is closed.

One-time passwords solve this by allowing subscribers to enter their code directly in their primary browser, which ensures they stay logged in and have uninterrupted access to your content.

What should a subscriber do if they didn’t receive the OTP email?

If a subscriber doesn’t receive the one-time password (OTP) email, first confirm that they’re subscribed to your publication. If they are, ask them to safelist the sender address [email protected] in their email provider.

After safelisting the address, they should return to the OTP login screen and click Resend One-Time Password to generate a new code.





What should a subscriber do if they didn’t receive the magic link or password email?

First, verify that the subscriber is signed up for your publication by going to Audience > Subscribers in your account and searching for their email address. If they haven’t signed up, they won’t be able to receive a magic link or password email. In this case, they will need to subscribe for your publication before requesting a magic link or setting a password.

The magic link and password emails are sent from our domain: [email protected]. Have your subscriber check all email folders, including spam/junk, and add our sending domain to their safelist. For detailed instructions on safelisting, visit our blog: How to Safelist Newsletter Senders on Popular Email Services.

How do I reset my subscriber’s password?
A publication can send a Reset Password email to their subscribers by selecting Reset Password from the dropdown in a subscriber’s profile.



What if my subscriber received an email to reset their password but didn’t request it?
Your subscriber can simply ignore the email if they did not initiate the password reset. No changes will be made to their account.
What if I don’t recognize the publication I received a password reset email from?
If you're receiving a password reset email from a publication you don't recognize, you can click the Unsubscribe link in the footer of the email to stop receiving future emails.
Important: If you need to report any content that violates the beehiiv Terms of Use, please fill out the report abuse form.
Can the magic link in the email come from my custom domain?
Currently, links cannot come from your custom domain. However, we recognize the importance of custom domains for branding and user experience, and we are actively exploring options to make this feature available in the future.
Can I turn off the password options for my publication?
Yes, in the legacy Website Builder you can disable the password options by navigating to Website > Builder (Legacy) > Settings > Security and toggling them off. If both subscriber login options are disabled, users will receive your publication’s magic link to access their account.

For the new Website Builder, one-time password (OTP) is the default login option. To enable logging in with a password, you can do so by navigating to Website > Builder > Settings > All settings > Login.